"I just finished reviewing the Electricity 2 script for the first time. While I am not one to use superlatives, I have to use one here. It is the best training documentation on troubleshooting for non-technical people I have seen over the 19 years I've been in this industry. (Okay, I can't remember what I saw last month let alone 19 years ago. But, you get the drift.) The script and the supporting job aids are great!"