Project Fast Facts

Learning solution type:
Custom Workshop

Client:
Harlan Laboratories

Challenge:
Managers are unaware of standard analysis tools and aren’t prepared to truly determine the root cause of an incident or event in their labs. Managers are also not proactively looking for root causes of problems in their work areas.

Solution:

Begin with a common incident in the home to set a comfortable tone, and transition from what learners may already know or think. Then, show them how to apply this knowledge to the labs.
Use an animated, “comic-strip” style story with sound effects to bring the learner in.
Throw learners into a simulation of a major event and have them complete the steps using the provided tools to conduct a root cause analysis. Thus, enabling them to determine the root cause.

Solution:

Workshop participants have shown great success using the “5 Why’s” approach to root cause analysis upon completion.

Home > Work We Do > Custom Workshops > Root Cause Analysis Workshop

Root Cause Analysis Workshop

This daylong workshop introduces managers to the tools and overall mindset of root cause analysis. Our Harlan Laboratories project manager was in complete agreement with us that a lecture-based, “Death by PowerPoint” approach to this workshop would not work! So, we added some creative storytelling and simulation-based case study work to really engage our audience and ensure learning objectives were met.

The entire afternoon is spent in a simulation where small groups of learners must rely on all the tools and techniques they’ve seen to conduct a full root cause analysis of a major event. They’re allowed to make mistakes, go down the wrong paths, and see the consequences of their actions. Since Harlan is facilitating this workshop globally, we developed a detailed facilitator guide, participant workbooks, and activity cards for their use, ensuring each workshop experience is consistent with the next.

The workshop opens with an animated "comic strip" story, complete with sound effects.

A grease fire has occurred in James' home, but why? We see James do many things that could be factors leading up to this fire.

After seeing the entire story, learners must now review the incident and determine the root cause.

This is a page from the detailed facilitator guide that helps facilitators set up the afternoon case study simulation. The activity relies upon laminated cards with more "clues" and "What should you do next?" decision points. Each decision leads to a new card, and additional clues and decision points. Learners' decisions ultimately create their investigative path.

Here is another page from the facilitator guide, showing a detailed, timed agenda for the workshop, along with the necessary materials for each module. All the facilitator guides we create offer detailed instructions for what to do and how to do it.

BLP BLog

How to Design Learning Games With Knowledge Guru (Free Webinar)

You’ve asked for it – and now we’ve delivered! You can now create your own Knowledge Guru games. We are offering a free webinar to help you get started creating amazing games using our Game Creation Wizard. It’s currently available … Continue reading →

Game Based Learning Efficacy and ROI (INFOGRAPHIC)

Our team has always embraced game based learning and gamification– even before exciting events like the launch of our brand new Knowledge Guru Game Creation Wizard. It’s our mission to provide the best learning solutions for our clients, and because of that we’ve … Continue reading →

This Week on #TalkTech: Big Data in Education, Gamification, and the Workplace

#TalkTech is the “flipped” approach to Twitter chats. We publish all the topics a few hours before the chat so you can show up at 3 pm EST / 12 pm PST on Thursdays ready to discuss. We discuss three topics … Continue reading →

Project Fast Facts

BLP BLog

@BLPIndy