This daylong workshop introduces managers to the tools and overall mindset of root cause analysis. Our Harlan Laboratories project manager was in complete agreement with us that a lecture-based, “Death by PowerPoint” approach to this workshop would not work! So, we added some creative storytelling and simulation-based case study work to really engage our audience and ensure learning objectives were met.
The entire afternoon is spent in a simulation where small groups of learners must rely on all the tools and techniques they’ve seen to conduct a full root cause analysis of a major event. They’re allowed to make mistakes, go down the wrong paths, and see the consequences of their actions. Since Harlan is facilitating this workshop globally, we developed a detailed facilitator guide, participant workbooks, and activity cards for their use, ensuring each workshop experience is consistent with the next.