Design Thinking Techniques for Trainers


As a trainer, instructional designer, or educator, it’s your mission to help employees within your organization perform at their best and drive results for the organization. Yet despite the best intentions, you may be out of touch with the true needs or perspectives of your learners.

This session showcases a different way to think about designing a learning experience. It uses design thinking to help participants find a balance between business needs, learner needs, and technical constraints. Participants will practice using two turnkey Design Thinking tools: empathy maps and user journey maps. These two tools can be introduced at the design phase of a training initiative to better gain the perspectives of target learners and identify pain points and opportunities to leverage. The result of this effort is an experience that is optimized to truly delight your learners and to avoid creating experiences that fall flat. We’ll practice with the tools in this session and identify tactics for applying design thinking to your own endeavors.

After attending this session, you'll be able to:


Identify situations where a design thinking approach can add insight.


Generate a simple empathy map.


Use an example learning journey map to start defining your own learning journey.

About Bottom-Line Performance


Since 1995, BLP has helped organizations create the right learning solution. Whether you have a complex problem to solve, product to launch, or process to implement, our in-house team partners with you every step of the way to design for your desired outcome and develop the right mix of tools: web and mobile apps, eLearning, serious games and gamification, video, and highly interactive instructor-led training to name a few. The end result? Award-winning solutions that solve problems, inspire people to act, and help people learn.

We are also the creators of Knowledge Guru®, a training reinforcement platform that uses adaptive learning, game-based learning, and microlearning to increase knowledge retention and improve performance.