What is Knowledge Guru?
Knowledge Guru helps learners increase their confidence and competence in just a few minutes a day, on any device. The platform uses game-based learning, adaptive learning and micro-learning to increase knowledge retention and improve performance.
Why use Knowledge Guru?
Organizations use Knowledge Guru to reinforce training after product launches, introduce new processes, and onboard employees. It’s the ideal learning solution for on-the-go sales reps, call center employees in need of more engaging training or internal employees who need to remember a critical process or procedure.
Engage Learners
Learners play Knowledge Guru for a few minutes a day on a smartphone, tablet or desktop. As they play, they answer questions that include scenarios, video, images and links to external resources such as PDFs.
Improve Retention
To maximize retention and recall, Knowledge Guru apps use research-based learning principles such as spaced intervals, repetition and immediate feedback. Application scenarios and performance challenges can also be included to deepen the learning. Most of our clients achieve knowledge transfer rates of 80 – 95%.
Analyze Results
Knowledge Guru’s analytics engine provides real-time insights at the global level, the team level and the individual level. Detailed reports make it easy for managers to provide coaching to specific individuals on just the topic they need help with.
Why use Knowledge Guru?
Organizations use Knowledge Guru to reinforce training after product launches, introduce new processes, and onboard employees. It’s the ideal learning solution for on-the-go sales reps, call center employees in need of more engaging training or internal employees who need to remember a critical process or procedure.
Engage Learners
Learners play Knowledge Guru for a few minutes a day on a smartphone, tablet or desktop. As they play, they answer questions that include scenarios, video, images and links to external resources such as PDFs.
Improve Retention
To maximize retention and recall, Knowledge Guru apps use research-based learning principles such as spaced intervals, repetition and immediate feedback. Application scenarios and performance challenges can also be included to deepen the learning. Most of our clients achieve knowledge transfer rates of 80 – 95%.
Analyze Results
Knowledge Guru’s analytics engine provides real-time insights at the global level, the team level and the individual level. Detailed reports make it easy for managers to provide coaching to specific individuals on just the topic they need help with.
Using Knowledge Guru for Product Knowledge
Knowledge Guru is ideal for organizations with a fast product launch cycle or complex products that are difficult to learn. Our customers have seen business results such as increased average contract value, increased sales pipeline size and increased first call support resolution.
Using Knowledge Guru for Sales Training
Whether your sales team is out in the field or in a call center, Knowledge Guru games can help them learn the product, customer, industry and competitor knowledge they need to be successful. Our customers use Knowledge Guru to prepare sales reps for a new product launch or ramp new sales reps up quickly.
Using Knowledge Guru for Processes & Procedures
Customers turn to Knowledge Guru when they want a new policy to stand out or a set of procedures to become second nature to their employees. The games have been used by Johnson & Johnson to increase efficiency in the Talent Acquisition organization and by a large financial institution to help employees who must follow a complex procedure.
Using Knowledge Guru for Call Center Training
Call center training professionals use Knowledge Guru to teach product knowledge, customer service skills, process and procedure steps and more. The platform helped a financial services company clarify its processes from a regulatory compliance standpoint while mitigating company losses.
Drive
Drive is a training reinforcement tool for sales reps. Learners complete a short confidence assessment, then receive customized daily mini-games that teach topics such as features and benefits, how to compare competitors and objection handling. Drive adapts to the learner over time to help them master their weakest areas.
Quest
Quest is a versatile game used for onboarding, product and process training. Learners choose a character and try to earn a three-star rating on each game topic. As they answer questions, they earn points and power-ups, compete on leaderboards and complete performance challenges that connect gameplay to the workplace.
Custom Games
BLP has developed a reputation as a leader in using games for learning. Our team can build custom learning games from the ground up that engage learners and drive your desired outcomes.
