Performance Support Basics: 3 Lessons on Learning Portals

Over the past few months, we’ve talked a lot about the learner experience and learner-centered solutions. These types of solutions are designed with the target learner in mind and focus on learners’ needs. Learning portals are a great example of a learner-centered solution. When designed with learners’ needs in mind, they are an excellent performance support tool. […]

Experiential Learning: ‘What,’ ‘Why,’ and ‘How’ for Corporate Trainers

The importance of experiential learning for children is evident. We would never have learned to ride bicycles or hit balls without taking tumbles, swinging and missing, and trying again until we had developed some mastery. We learned from experience. Adults are no different. For example, Albert Einstein and Michael Jordan didn’t rise to the top of their fields […]

From Three Phases to Four: The Toolkit Approach to Product Launch Training

For a long time, product launch training has been conducted with an event-based model. Reps show up for a launch meeting, listen as someone lectures through slide decks, spend a few days at a nice hotel, and head back to their territories. In many cases, these launch events are not training-focused at all. They are planned […]

BLP Names Stephanie Sullivan as Senior Strategic Account Manager

Bottom-Line Performance (BLP) is excited to announce the promotion of Stephanie Sullivan to Senior Strategic Account Manager. This is a new role for our company, and one that Stephanie has earned through hard work, exceptional sales results, and strong partnerships with her clients and her BLP colleagues. Stephanie will be responsible for partnering with BLP’s key accounts […]

How Fantasy Elements Improve the Learning Experience

The idea of using whimsy and fantasy as part of a training program makes some learning leaders nervous. Will learners take the training seriously? Will serious-minded audiences be offended by the lighthearted approach? And most importantly, what will stakeholders think? When it comes to teaching children, the concept of incorporating fantasy into the learning experience is […]

Design Thinking: Level-Up the Learner Experience

Two years ago I was at a CLO conference in Austin, Texas. The keynote speaker asked a question that gave me pause then – and continues to drive me now. He asked, “Is the 45-minute course you created a good use of 45 minutes of the learner’s life? Because those are 45 minutes of time that […]