Excellence in Customer Training: A Roche Case Study

Excellence in Customer Training: A Roche Case Study

Is your training a cost center or a competitive advantage? In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively … Continue reading

The Science of Remembering: Strategies for Long-Term Retention (Free Webinar)

The Science of Remembering: Strategies for Long-Term Retention (Free Webinar)

Employees are required to complete a lot of training during the year, so much so that it is simply impossible for them to remember everything that is asked of them. Sharon Boller spoke to these challenges in her recent white … Continue reading

How Much Do Corporate Learners Forget After Training?

How Much Do Corporate Learners Forget After Training?

This is an excerpt from Sharon Boller’s newest white paper, When Remembering Really Matters: Learning Strategies for Long-Term Retention. The white paper includes eight strategies to improve learning and remembering. Here is Part 2: Remembering is Hard; Forgetting is Easy No one says, … Continue reading