Leanne Batchelder

Who I am

I am Vice President of Client Relations.

What I bring to your Bottom Line

I dive into every project in “aim-to-please” mode, and think of my clients as my partners in developing a solution that, at the end of the day, pleases them, and exceeds their expectations. I don’t want clients to just recommend BLP to others; I want clients to rave about BLP and the solutions we offer. I started my career in the 1990s as a customer service trainer, and spent a lot of time reading the “Knock Your Socks Off Service” book series. Those books, and the ideas within them, still resonate with me today. Nothing makes me happier than a glowing testimonial or positive feedback from a client. When they are happy, my job is done.

Facts About Me

• I love to write—I have a B.A. in Creative Writing from DePauw University and have always dreamed of getting published. I have been working on a coming-of-age friendship novel based loosely on my own relationships since the late 90s. Someday….
• I was the first employee hired by Bottom-Line Performance.
• I am a pop-culture fanatic. I subscribe to Entertainment Weekly magazine, watch Access Hollywood regularly, vote for American Idol(s) every season, and sink in all the pre-award show red carpet activities! I’ll be your “call a friend” on Who Wants to Be a Millionaire, or go-to person for Trivial Pursuit’s pop culture questions any day!
• I am a very loud and proud Colts fan!

How I like to Give Back

As the mother of two active boys, ages 7 and 11, I find that most of my time giving back revolves around their activities. I have been the Grade Coordinator for several years now, spanning Kindergarten through Third Grade, at my boys' school. I am the soccer mom organizing team uniforms, end-of-season parties, and snack schedules. I have been the popcorn chairperson for Cub Scouts and have taught religious formation classes (Sunday school) at my family’s parish. This year, I decided to become more active in my neighborhood by organizing our annual clean up and spring planting day. Whew! I get tired just writing this!

From an industry standpoint, I’ve been extremely active in the Central Indiana Chapter of ASTD (American Society of Training & Development). I was the Communications and Membership Committee Chairperson and then joined the Board of Directors in 2005 as Vice President of Membership. I served as chapter president in 2008.