Design Thinking eBook

Many learning professionals plan training initiatives without consulting the people they’re planning them for. They fail to consider the entire learning experience from start to desired end point. As a result, they don’t know what might make an experience magical for someone… or what could make it utterly miserable.

This eBook is designed to help you stop the crazy. It introduces a variety of tools to help you create a meaningful learning experience that adds value for learners while achieving business outcomes. It explains what design thinking is, how it can be used to craft learning solutions, and five tools that can get you started with a design thinking approach.

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After reading this eBook, you'll be able to:

  • Recognize what makes a “great” learning experience.
  • Understand how design thinking can help you achieve that “great” learning experience.
  • Identify six steps to successfully blend design thinking into your instructional design process.
  • Implement five different design thinking tools and templates in your instructional design process.


Sharon Boller is CEO and president of Bottom-Line Performance (BLP), a learning solutions firm she founded in 1995. Sharon has grown BLP from a single-woman sole proprietorship to a $4M+ company with 36 team members. Under her direction, BLP created the Knowledge Guru learning game platform, which has received numerous industry awards, including a Brandon Hall ‘Gold’ Award for best innovation in gaming and technology (2014). Sharon is a frequent speaker at industry conferences and co-teaches learning game design workshops with Karl Kapp for ATD and eLearning Guild events. Sharon and Karl’s new book, “Play to Learn: Everything You Need to Know About Designing Effective Learning Games,” was released in Spring 2017 by ATD Press. Sharon earned an MS in Instructional Systems Technology from Indiana University.

Laura Fletcher is the Instructional Design Manager at Bottom-Line Performance, where she designs learning solutions and leads a team of talented instructional designers. Laura is passionate about training and development, and stays current on industry trends and best practices to design award-winning courses, curricula, and product launches for global clients. She has a M.Ed. in Human Resource Development from the University of Illinois.

About Bottom-Line Performance

Since 1995, BLP has helped organizations create the right learning solution. Whether you have a complex problem to solve, product to launch, or process to implement, our in-house team partners with you every step of the way to design for your desired outcome and develop the right mix of tools: web and mobile apps, eLearning, serious games and gamification, video, and highly interactive instructor-led training to name a few. The end result? Award-winning solutions that solve problems, inspire people to act, and help people learn.

We are also the creators of Knowledge Guru®, a training reinforcement platform that uses adaptive learning, game-based learning, and microlearning to increase knowledge retention and improve performance.

Great instructional design is at the heart of what we do.