Design Thinking eBook

Design Thinking eBook


Many learning professionals plan training initiatives without consulting the people they’re planning them for. They fail to consider the entire learning experience from start to desired end point. As a result, they don’t know what might make an experience magical for someone… or what could make it utterly miserable.

This eBook is designed to help you stop the crazy. It introduces a variety of tools to help you create a meaningful learning experience that adds value for learners while achieving business outcomes. It explains what design thinking is, how it can be used to craft learning solutions, and five tools that can get you started with a design thinking approach.

After reading this eBook, you'll be able to:


  • Recognize what makes a “great” learning experience.
  • Understand how design thinking can help you achieve that “great” learning experience.
  • Identify six steps to successfully blend design thinking into your instructional design process.
  • Implement five different design thinking tools and templates in your instructional design process.



Authors


Sharon Boller is CEO and president of Bottom-Line Performance (BLP), a learning solutions firm she founded in 1995. Sharon has grown BLP from a single-woman sole proprietorship to a $4M+ company with 36 team members. Under her direction, BLP created the Knowledge Guru learning game platform, which has received numerous industry awards, including a Brandon Hall ‘Gold’ Award for best innovation in gaming and technology (2014). Sharon is a frequent speaker at industry conferences and co-teaches learning game design workshops with Karl Kapp for ATD and eLearning Guild events. Sharon and Karl’s new book, “Play to Learn: Everything You Need to Know About Designing Effective Learning Games,” was released in Spring 2017 by ATD Press. Sharon earned an MS in Instructional Systems Technology from Indiana University.

Laura Fletcher is the Instructional Design Manager at Bottom-Line Performance, where she designs learning solutions and leads a team of talented instructional designers. Laura is passionate about training and development, and stays current on industry trends and best practices to design award-winning courses, curricula, and product launches for global clients. She has a M.Ed. in Human Resource Development from the University of Illinois.

About Bottom-Line Performance


Since 1995, BLP has helped organizations create the right learning solution. Whether you have a complex problem to solve, product to launch, or process to implement, our in-house team partners with you every step of the way to design for your desired outcome and develop the right mix of tools: web and mobile apps, eLearning, serious games and gamification, video, and highly interactive instructor-led training to name a few. The end result? Award-winning solutions that solve problems, inspire people to act, and help people learn.

We are also the creators of Knowledge Guru®, a training reinforcement platform that uses adaptive learning, game-based learning, and microlearning to increase knowledge retention and improve performance.

Great instructional design is at the heart of what we do.


The Mobile Mindset eBook

The Mobile Mindset eBook


This eBook is a written version of the information covered in The Mobile Mindset: How to Wow Your Learners, a webinar and presentation by Senior Marketing Technologist Jake Huhn and Marketing Director and Product Owner Steven Boller.

The Mobile Mindset eBook shows how the design principles of the increasingly mobile web can make training more effective and improve learner adoption rates. You’ll learn what Responsive Web Design and Gestalt Psychology can teach L&D and see research on how clean, mobile-inspired design improves results. Finally, we’ll break down six actionable tips for implementing the mobile mindset in your training.

After reading this eBook, you'll be able to:


  • Recognize how the increased technology proficiency of learners impacts learning and graphic design choices.
  • Reference academic studies and real-world examples of how improved design often leads to improved learning.
  • Apply a “mobile mindset” to designing training that improves the user experience.
  • Identify six mobile design best practices that improve learning outcomes.

About Bottom-Line Performance


Since 1995, BLP has helped organizations create the right learning solution. Whether you have a complex problem to solve, product to launch, or process to implement, our in-house team partners with you every step of the way to design for your desired outcome and develop the right mix of tools: web and mobile apps, eLearning, serious games and gamification, video, and highly interactive instructor-led training to name a few. The end result? Award-winning solutions that solve problems, inspire people to act, and help people learn.

We are also the creators of Knowledge Guru®, a training reinforcement platform that uses adaptive learning, game-based learning, and microlearning to increase knowledge retention and improve performance.

Great instructional design is at the heart of what we do.


7 Steps to an Effective Serious Game or Gamification Implementation

7 Steps to an Effective Serious Game or Gamification Implementation


Let’s face it: launching a new learning technology can feel like a leap of faith. We talked to four organizations who recently implemented our Knowledge Guru game-based learning platform to learn about how they made their initiatives successful. We turned the common methods these organizations used into seven implementation tips you can use at your organization.

So, how did we come to these seven steps?


We get to collect stories from organizations who wish to submit for industry awards. These are typically the “best of the best.” They planned for success, either partnered with us to build a solution or created their own game with Knowledge Guru, and drove meaningful business results from their efforts.

What’s interesting about these award-winning implementations is just how similar they are. We find that the companies that are most successful with games and gamification in their organizations take many similar approaches when it comes to implementation. And from that we determined the most important steps for success.

About Bottom-Line Performance


Since 1995, BLP has helped organizations create the right learning solution. Whether you have a complex problem to solve, product to launch, or process to implement, our in-house team partners with you every step of the way to design for your desired outcome and develop the right mix of tools: web and mobile apps, eLearning, serious games and gamification, video, and highly interactive instructor-led training to name a few. The end result? Award-winning solutions that solve problems, inspire people to act, and help people learn.

We are also the creators of Knowledge Guru®, a training reinforcement platform that uses adaptive learning, game-based learning, and microlearning to increase knowledge retention and improve performance.

Great instructional design is at the heart of what we do.


Agile Learning Design for Beginners

Agile Learning Design for Beginners


Jennifer Bertram, Vice President of Operations here at Bottom-Line Performance, authored a white paper on Agile Learning Design. In Agile Learning Design for Beginners, Jennifer gives a comprehensive introduction to one of her areas of expertise: Agile. The white paper skips the buzzwords and gives a much-needed overview of Agile methodology from the perspective of real instructional designers and managers.

What is Agile Learning Design for Beginners?


Theories and diagrams are all well and good, but this white paper isn’t limited to the abstract. You will use it as a practical, hands-on guide to Agile Learning Design. At the end, you’ll find a series of questions and suggestions to help you get the conversation started at your organization.

Are you ready to “get Agile”?

About Bottom-Line Performance


Since 1995, BLP has helped organizations create the right learning solution. Whether you have a complex problem to solve, product to launch, or process to implement, our in-house team partners with you every step of the way to design for your desired outcome and develop the right mix of tools: web and mobile apps, eLearning, serious games and gamification, video, and highly interactive instructor-led training to name a few. The end result? Award-winning solutions that solve problems, inspire people to act, and help people learn.

We are also the creators of Knowledge Guru®, a training reinforcement platform that uses adaptive learning, game-based learning, and microlearning to increase knowledge retention and improve performance.

Great instructional design is at the heart of what we do.


When Remembering Really Matters

When Remembering Really Matters


Every day, stakeholders and designers make choices that sabotage corporate learning efforts… and result in wasted dollars that produce no result. If learners take a course, will they remember what they learned? In this white paper, you will discover four learning strategies that maximize long-term retention. Then, you’ll learn about four additional strategies that maximize the learning from a single training event.

What is the real cost of not remembering?


Managers, Directors, and VP’s are painfully aware of what happens when critical training concepts are forgotten. ASTD estimates that in 2012, organizations invested $164.2 billion in employee training. How much of your training investment goes to waste?

Remembering is hard; forgetting is easy.

You’ve probably heard of Herman Ebbinghaus’ famous “Forgetting Curve,” based on research done in the late 19th century. While the curve can approach 90% in terms of total information forgotten, more recent research shows that the Forgetting Curve is highly variable. Regardless of the exact percentage, What percentage of what we learn do YOU think is okay to forget?

About Bottom-Line Performance


Since 1995, BLP has helped organizations create the right learning solution. Whether you have a complex problem to solve, product to launch, or process to implement, our in-house team partners with you every step of the way to design for your desired outcome and develop the right mix of tools: web and mobile apps, eLearning, serious games and gamification, video, and highly interactive instructor-led training to name a few. The end result? Award-winning solutions that solve problems, inspire people to act, and help people learn.

We are also the creators of Knowledge Guru®, a training reinforcement platform that uses adaptive learning, game-based learning, and microlearning to increase knowledge retention and improve performance.

Great instructional design is at the heart of what we do.


Designing a product launch curriculum.

Product Launch Training White Paper

Learning Solutions & Your Product Launch

A Product Launch Training White Paper


Bringing a new product to market? One of the hidden success factors of a product launch is your sales force, and by extension your customers. Do they have the right skills and knowledge to make your launch successful? This white paper will show you how a curriculum of learning solutions can be used as part of a product launch to solve common business problems.

What will you learn from this product launch training white paper?


What a Curriculum Can, and Cannot Do

Explanation and examples of what a curriculum is really all about. What types of learning solutions should it include? What information do I need to know before I develop a curriculum?

The Essentials to Curriculum Design

Learn how to structure the three key components of a product launch curriculum: the pre-work, the launch meeting and the post-launch reinforcement.

The Six Common Pitfalls Curriculum Designs Face

We will identify the six most common “red flags” of curriculum design projects. More importantly, the white paper identifies the exact steps our team takes to “turn the red flags to green,” no matter what the situation.

Rules for a better product launch

The product launch curriculums we have designed for our global clients have led to a set of guidelines we like to call “rules for a better launch.” They will likely apply to your launch as well.

About Bottom-Line Performance


Since 1995, BLP has helped organizations create the right learning solution. Whether you have a complex problem to solve, product to launch, or process to implement, our in-house team partners with you every step of the way to design for your desired outcome and develop the right mix of tools: web and mobile apps, eLearning, serious games and gamification, video, and highly interactive instructor-led training to name a few. The end result? Award-winning solutions that solve problems, inspire people to act, and help people learn.

We are also the creators of Knowledge Guru®, a training reinforcement platform that uses adaptive learning, game-based learning, and microlearning to increase knowledge retention and improve performance.

Great instructional design is at the heart of what we do.


7 Truths About Remembering

7 Truths About Remembering


Need to Train some Trainers of your own? Are you a facilitator looking to improve your presentations? We’ve produced a concise guide that summarizes our 7 Truths about Remembering. Fill out the form below to download the guide.

What are the 7 truths about remembering?


We teach a “Seven Truths” model to show how people best retain information. It’s not that only 7 truths about remembering exist, but well… the number seven is part of the point. Ever wonder why phone numbers have seven digits? Research conducted in the 1950′s by cognitive psychologist showed that seven, plus or minus two, is the maximum number of “things” we can remember at any one time.

Our seven truths about remembering are tools we use to quickly gain insight into how the brain works when facilitating and designing instructional content. By teaching these truths in a Trainer the Trainer session, you are enabling learners to do things like linking the new to the familiar, eliminating unnecessary content and more.

About Bottom-Line Performance


Since 1995, BLP has helped organizations create the right learning solution. Whether you have a complex problem to solve, product to launch, or process to implement, our in-house team partners with you every step of the way to design for your desired outcome and develop the right mix of tools: web and mobile apps, eLearning, serious games and gamification, video, and highly interactive instructor-led training to name a few. The end result? Award-winning solutions that solve problems, inspire people to act, and help people learn.

We are also the creators of Knowledge Guru®, a training reinforcement platform that uses adaptive learning, game-based learning, and microlearning to increase knowledge retention and improve performance.

Great instructional design is at the heart of what we do.