Take the 2018 Learning Trends Survey

Bottom-Line Performance invites you to participate in our 2018 Learning Trends Survey. This is the fourth year in a row we’ve conducted this survey and each year we get better insight into the trends and challenges that trainers face every day.

What we want to know

Speaking of trends… it’s easy to get lost in the hype around all the emerging technology (virtual reality, artificial intelligence, etc.). So our goal is simple: cut through the noise. We want to get a clear picture of both present realities and future possibilities. We want to know… what learning trends are you excited about? Which training methods and technologies are you actually planning to use in 2018? Do you get input from your learners as part of your training design process?

What’s different from last year

Last year’s survey gave insight into what knowledge and skills trainers find most important for their learners, what challenges they face when providing training, and how they planned to deliver training in 2017. This year, we want to know what has changed, what has stayed the same, and the overall direction the L&D industry is headed.

Take the Survey

If you have not done so yet, I encourage you to take 5 minutes to complete the 2018 Learning Trends Survey.

The survey closes Tuesday, December 19th at 4:30 PM ET. The survey results will be published in early January 2018 in our annual Learning and Remembering report. Thank you for your participation!

BLP Names Alicia Ostermeier as Director of Human Resources

Bottom-Line Performance (BLP) is proud to announce the promotion of Alicia Ostermeier to Director of Human Resources. In this role, Alicia is a member of our leadership team and continues to contribute greatly to our progress as we plan for BLP’s future.

“Eight years ago Alicia started with us as a subcontracted writer. Today she is our valued Director of Human Resources,” said President, Sharon Boller. “Alicia exemplifies every one of our core values, but she is the poster child for continuous learning and improvement. She has challenged herself to learn, grow, and improve every day. Her rise within BLP is a testimony to how hard she works and what an amazing learner she is. She is an advocate for every team member within BLP as well as BLP itself. We are grateful and lucky to have her on our team.”

“In her eight-plus years at BLP, Alicia has performed almost every single role to some degree, which is very rare,” said Partner & CFO, Kirk Boller. “She wears many hats and any one of them could be the most important on a given day. This year, Alicia has been a leader in the progress made with career paths and development plans at BLP. Her primary focus going forward is the HR function.”

Alicia holds an M.S. in Instructional Systems Technology from Indiana University.

BLP Names Jennifer Bertram as Vice President of Operations

jennifer bertram

Bottom-Line Performance (BLP) is excited to announce the promotion of Jennifer Bertram to Vice President of Operations. In this role, Jennifer is an officer of the company and will continue to lead our Operations area and contribute to the overall management of BLP through our senior leadership team.

“Jennifer’s leadership and growth since she started with us at BLP 10 years ago have been tremendous,” said BLP President, Sharon Boller. “Her insight, instructional design skills and her people coaching skills are valued by our internal team as well as our clients. She leads with compassion, conviction, and an eye toward excellence in product, in process, and in people. We are extremely fortunate to have Jennifer as a member of the BLP team – and as a leader within it.”

“While her focus is always on helping her colleagues develop their talents and to help BLP develop the best learning solutions, at the same time she has grown as a leader at BLP and has assumed more and more responsibilities,” said CFO, Kirk Boller. “She has done a tremendous job for BLP and for each of you who have worked with her.”

Jen holds a M.S. in Adult Education from Indiana University.

BLP Names Stephanie Sullivan as Senior Strategic Account Manager


Bottom-Line Performance (BLP) is excited to announce the promotion of Stephanie Sullivan to Senior Strategic Account Manager. This is a new role for our company, and one that Stephanie has earned through hard work, exceptional sales results, and strong partnerships with her clients and her BLP colleagues. Stephanie will be responsible for partnering with BLP’s key accounts to develop strategies that meet training goals and initiatives.

“Steph has been with our team for over four years, and in that time, she’s made a significant impact on our customer’s overall experience with BLP,” said Leanne Batchelder, VP of Client Relations. “She collaborates with all of her customers, providing them with accurate project plans, strategic thinking, and creative concepts. And when needed, Steph is there to troubleshoot ways to overcome challenges of all kinds. From your very first interaction with Steph, you just know you’re in great hands!”

Stephanie joined the BLP team in 2013 as an Account Manager. Prior to BLP, Stephanie was a Learning Solutions Consultant at McGraw-Hill Education where she was part of the sales leadership team that supported the development of customized learning solutions.

“Stephanie’s strategic contributions to our client partnerships and our learning solutions have earned her this promotion,” said Kirk Boller, CFO of BLP. “The BLP team is very proud to have her representing us with key clients and throughout the learning industry.”

Stephanie holds a B.A. degree in English from Hanover College. But more importantly, Stephanie is a master chef, organic gardener, avid book reader, and biggest fan to her four kids, two dogs, and wonderful husband.

About BottomLine Performance

Bottom-Line Performance is an award-winning learning design firm serving a wide range of corporate clients. Since 1995, we’ve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. Areas of focus include product launches, customer training, internal process training, safety & compliance and more.

Bottom-Line Performance is also the creator of Knowledge Guru®, a game-based learning platform linked to the science of learning and remembering. The platform has received five Brandon Hall awards, including a gold distinction for “Best Advance in Gaming or Simulation Technology.”

BLP Partners with TE Connectivity to Win Two Brandon Hall Awards

Bottom-Line Performance (BLP) and its client, TE Connectivity (TE), a global leader in connectivity and sensors, partnered to win two 2017 Brandon Hall Excellence in Learning Awards. The winning project for both awards was an innovative training and sales enablement program that helps distributors understand the needs of different customer types and position a wide range of products with these customers to meet their needs.

The TE Town Mobile Learning Game earned a Silver designation in Best Use of Mobile Learning and a Bronze designation in the Best Use of Games and Simulations for the Learning category. The app was created as part of TE’s new comprehensive training and sales enablement program. Players are elected as mayor of TE Town and must build their town by completing a variety of mini-games. They must identify the correct customer type, learn about relevant products and ask the right questions to help the customer. Learn more about TE and TE Town here.

“TE is continually looking for creative ways to equip our sales team and distributors to serve our customers,” said Maria Cannon, vice president, marketing and Americas sales at TE. “TE’s vision for an interactive game together with BLP’s design expertise created a tool that serves our team in a way that is different from standard training tools. TE Town demonstrates our commitment to innovation.”

“TE Town is an innovative solution to the tough challenge of engaging independent distributor reps. How do you get and keep mindshare when a rep is selling products for many companies and not just your own?” said Sharon Boller, President of BLP. “TE’s decision to use a casual mobile game puts them on the leading edge of what’s possible. I am extremely pleased that TE’s innovation is being recognized. I am also extremely proud of the BLP team that has guided them in designing, building, and implementing this award-winning learning game.”

About BottomLine Performance

Bottom-Line Performance is an award-winning learning design firm serving a wide range of corporate clients. Since 1995, we’ve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. Areas of focus include product launches, customer training, internal process training, safety & compliance and more.

Bottom-Line Performance is also the creator of Knowledge Guru®, a game-based learning platform linked to the science of learning and remembering. The platform has received five Brandon Hall awards, including a gold distinction for “Best Advance in Gaming or Simulation Technology.”

About TE Connectivity

About TE Connectivity

TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our commitment to innovation enables advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. TE’s unmatched breadth of connectivity and sensor solutions, proven in the harshest of environments, helps build a safer, greener, smarter and more connected world. With 75,000 people – including more than 7,000 engineers – working alongside customers in nearly 150 countries, we help ensure that EVERY CONNECTION COUNTS – www.TE.com
TE Connectivity, TE and EVERY CONNECTION COUNTS are trademarks.


Want to learn more about mobile learning games? Join us for our upcoming webinar When Games Go Small: Mobile Learning Game Design Do’s & Don’ts on Tuesday, October 10th at 1:00 PM ET.

BLP Unveils Fall ’17 Release of Knowledge Guru

The Fall 2017 Release of Knowledge Guru makes life easier for game authors and provides new gameplay options for learners. We’ve added several new features to the Knowledge Guru platform based on customer requests and lessons learned implementing Knowledge Guru games as part of larger curriculums for our clients.

New Authoring Tools and System Admin Dashboard

We gave the Knowledge Guru authoring tool a new, modern look and feel. Creating and editing games is now easier than ever. Tracking player progress, and automatically sending reports to managers who do not wish to log in to another tool, takes just a few clicks.

New Desktop Play Experience for Drive

We created our newest Knowledge Guru app, Drive, to be a mobile-first experience. But while mobile works great for many learners, some of us still want (or need) to complete training on a desktop or laptop. Now learners can play Drive on a computer, tablet, or smartphone.

Implementation Support, Anyone?

Everyone loves to talk about learning trends and technologies. But what about implementation? We’ve created a comprehensive collection of templates, tactics, and tips to help Knowledge Guru customers make their games a success.

Automatic Emails that Motivate and Engage

Knowledge Guru administrators can now choose to turn on a carefully crafted series of emails that players trigger with various in-game activities. These auto emails are designed to foster repeat play and gently nudge inactive users.

About Bottom-Line Performance

The Bottom-Line Performance team launched the Knowledge Guru in 2012. We are an award-winning learning design firm serving a wide range of corporate clients. Since 1995, we’ve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. Areas of focus include product launches, customer training, internal process training, safety & compliance and more.

We often use Knowledge Guru games as a pre-work or reinforcement activity in the custom curriculums we create.

BLP Named to Inc. 5000 List for 3rd Straight Year

Third time’s the charm!

Bottom-Line Performance (BLP) is ranked #3719 on the 35th annual Inc. 5000, an exclusive ranking of the nation’s fastest growing private companies. It’s BLP’s third straight year on the list, driven by several years of strong revenue growth.

“Only 1 in 5 companies make the Inc. 5000 list three years in a row, so we are extremely pleased to be part of this elite group,” says BLP President Sharon Boller. “Growth brings both opportunities and challenges; we are grateful to our entire team of people for contributing to the success of BLP. They leverage opportunities and address challenges with grace. We look forward to continued growth.”

BLP qualified for the Inc. 5000 by growing revenue by 80% from 2014 to 2016, up from 71% over the previous three-year measurement period.

“We have made the Inc 5000 ‘fastest growing companies in America’ list 3 years in a row, which is really hard to do,” says BLP co-owner Kirk Boller. “Growing that fast has never been our goal, so this rare accomplishment means that the partnership between our clients and the BLP team is producing learning solutions that meet and exceed client expectations. I thank our clients and every member of the BLP team for this recognition.”

blp-inc-5000-listing

See how we partner with clients to create shared success. View our testimonials and awards.

Add These 7 Sessions to Your LTEN 2017 Agenda

Trying to predict where the healthcare landscape is headed? These days, a magic eight ball can feel like your best bet. While the shift to value, accountable care organizations and alternative payment models continue, it sure feels like a whole lot else is up in the air.

Over the last few years, the Life Science Trainers and Educators Network (LTEN) has been an invaluable resource for me as I’ve attempted to make sense of it all. And of all the resources LTEN offers its members throughout the year, the LTEN Annual Conference is by far the most valuable. This year’s conference happens next week in Nashville, Tennessee. It’s the largest gathering of pharmaceutical and medical device commercial trainers in the United States.

This is Bottom-Line Performance’s third year as a Preferred Industry Partner with LTEN. Whether we are speaking, networking or attending sessions, our focus at this year’s conference is simple:

  • When a sales rep is detailing to a physician, what are the three (or two, or four…) things they need to say?
  • What action do they need to perform?
  • The prerequisite knowledge required to effectively partner with physicians and lab directors is substantial. But in the moment, how will reps deliver a clear, effective value statement to the right person at the right time?

If these are questions you want answers to as well, the seven-session suggestions below may be of interest to you. And if you will be at this year’s LTEN Annual Conference, be sure to say hello at one of our sessions or stop by and chat with our team in Booth 407. You can enter to win an Apple Watch in our booth.

1. Training Strategies to Improve Market Access and Optimize Customer-Facing Roles

Presented by: Michelle O’Connor, L. David Harlow, III, Steve Owens & Dee Fullowan

Tuesday, 6/6: 10:15 AM – 11:45 AM

In a time of rapid change, sales teams need the knowledge and skills to present a meaningful value proposition to engage providers and payers. To maintain a clear competitive advantage, companies must have a training strategy in place that keeps all customer facing roles up-to-date with the skills and abilities to meet the changing needs of their customers. Healthcare and industry training experts will describe some of the latest challenges that are affecting product selection and reimbursement. They will also explain training strategies they are using and segmenting by role to equip their teams with the just-in-time knowledge they need.

Learn more

2. Bonus Session: 10 Product Launch Training Best Practices

Presented by: Steven Boller

Tuesday, 6/6: 1:00 PM – 1:20 PM

Are you preparing to launch a new medical device or pharmaceutical product? If so, you likely already know it takes careful planning to ensure that reps deliver the right message at the right time for each of your customer types. In this session, we will share ten product launch training best practices based on several global launches. You’ll leave with a quick reference guide to use for your next launch training.

Learn more

3. You Successfully Launched a New Global Training Initiative – Now What?

Presented by: David Davis & Laura Baginski

Tuesday, 6/6: 2:00 PM – 3:00 PM

You have spent a lot of time and effort in developing and launching a new global training program. Now, how do you sustain the momentum from the launch? In today’s training world, with limited resources and short time frames, developing a sustainment strategy is key to ensure that your new initiative is not merely an event but a long-term sustaining process. This workshop will explore how to sustain a global launch through follow-up programs, manager involvement. and other key processes. Bristol-Myers Squibb recently launched a highly successful new selling skills program globally and they will share some of their experience.

Learn more

4. Account Management Perspective: Driving a Cohesive Strategy for Product Launch Implementation

Presented by: Heather Katz & Jennie Coughlin

Tuesday, 6/6: 4:15 PM – 5:45 PM

Workshop table discussions will focus on the following areas: 1) Collaboration across cross-functional teams and establishing customized Market Access Training aligned to commercial strategy. 2) Optimizing all training resources to maximize impact and engage the Market Access Teams in a manner that reflected their real-world customer challenges and objectives. 3) Execution of live training including Product Certifications specifically designed and developed for Market Access Field. 4) Measurement of the success of the training to demonstrate value to stakeholders.

After this session, Directors and Managers will be able to define the key components necessary to develop and execute effective Market Access Field Sales for a product launch. They will also be able to understand the methods used to modify and enhance training to align with the unique strategic business objectives.

Learn more

5. Reinforcement 101: How to Help Reps Say and Do the Right Thing

Presented by: Leanne Batchelder & Steven Boller

Wednesday, 6/7: 8:30 AM – 9:30 AM

Do you have a strategy for ensuring behavior change after a product launch event? What about a plan for sustaining the learning? Too often, training reinforcement is a task reserved for regional sales affiliates who lack the vision and resources to execute on the business unit’s goals.

Leanne and Steve (part of BLP’s team) will explore a variety of approaches and tools to training reinforcement. Participants will see examples of how other life science organizations use training reinforcement and compare the results of these approaches. Through facilitated discussion, participants will use a worksheet to plan a training reinforcement strategy given a specific business goal.

Learn more

6. Taking Learning Global – Is Your Learning Truly Global Ready?

Presented by: Marquitha Gilbert & Penelope Morman

Wednesday, 6/7: 2:00 PM – 3:30 PM

Guide participants in the considerations needed when planning, developing and executing global learning solutions. Challenges participants to think about global learning in another way than current convention. How do you consider creating learning solutions for one country versus many? When working in a global landscape that varies country to country, do you consider whether countries are appropriately resource equipped to execute, the size of the country, flexibility of your solutions, and readiness to execute… If you do consider, how does it impact your global learning strategy?

Learn more

7. Instructional Design Strategy: What’s Hot Now

Presented by: Bob Holliday & Carrie Schaal

Wednesday, 6/7: 2:00 PM – 3:30 PM

This is an interactive discussion on training industry trends, with a focus on pharma’s application of these trends. Comparative analysis of trends will provide an opportunity for participants to share stories about what’s working and where there are opportunities to introduce new trends. Participants will be able to uncover new ways to engage their learners based on the following criteria: field force responsibilities/competencies, learner preferences, technology influences, and business acceleration. This workshop will also include an activity and/or an example outside of pharma for discussion and analysis purposes.

Learn more

BLP Unveils Spring ’17 Release of Knowledge Guru

Visuals and Variety. These two words guided our team’s efforts as we decided on features and improvements for the Spring 2017 release of Knowledge Guru. In our second release of the year, customers now have access to a new, modern look in our ‘Quest’ app and two new mini-games in our ‘Drive’ app.

New Look for Quest

Since its launch in late 2014, Quest has become our most popular Knowledge Guru app. We have updated it with a new, modern look and feel. The minimalist game themes across both desktop and mobile and replaced player characters with game pieces that match the board game aesthetic.

New Mini-games for Drive

We’ve also added two new mini-games to our newest Knowledge Guru app, Drive. Fish For Facts gives you another option for helping learners build their knowledge comprehension. Forest Flight is a branching scenario game ideal for analysis, synthesis or evaluation. If you are an instructional designer, you may be noticing a pattern: each of Drive’s six mini-games is linked to specific levels on Bloom’s Taxonomy of Learning.

Speaking of Drive…

We added the Drive training reinforcement app to the Knowledge Guru platform in late 2016. Players take a short confidence assessment, then receive short, daily mini-games based on their individualized training needs. Drive is a mobile-first training experience, and it is also available for play on desktop computers.

Updated Log-in Experience… with more to come

Some visual changes, like an updated login experience for players and administrators, are just a preview of bigger changes still to come. We’ll share more in the months ahead.

See it all at ATD International

We will be showing off the latest Knowledge Guru features in booth 625 at the ATD International Conference & Expo. Coming to the conference and want to chat? Get in Touch to let us know!

About Bottom-Line Performance

The Bottom-Line Performance team launched the Knowledge Guru in 2012. We are an award-winning learning design firm serving a wide range of corporate clients. Since 1995, we’ve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. Areas of focus include product launches, customer training, internal process training, safety & compliance and more.

We often use Knowledge Guru games as a pre-work or reinforcement activity in the custom curriculums we create.

BLP Wins Four Horizon Interactive Awards for Mobile, Game-Based Solutions

BottomLine Performance (BLP) is the proud recipient of four awards from the 2016 Horizon Interactive Awards competition. The top entries in each category are awarded a Gold, Silver, or Bronze distinction for excellence in interactive media. The prestigious competition has received over 10,000 entries from over 40 countries since its inception in 2002.

The TE Town Mobile Learning Game earned a Gold designation in Mobile Apps – Education and a Silver designation in the Mobile Apps – Games category. The app was created in partnership with TE Connectivity (TE), a global leader in connectivity and sensors, as part of their new comprehensive training and sales enablement program. Players are elected as mayor of TE Town and must build their town by completing a variety of mini-games. They must identify the correct customer type, learn about relevant products and ask the right questions to help the customer. Learn more about TE and TE Town here.

“TE is continually looking for creative ways to equip our sales team and distributors to serve our customers,” said Maria Cannon, Vice President of channel marketing at TE. “TE’s vision for an interactive game partnered with BLP’s design expertise created a tool that serves our team in a way that is different from standard training tools. TE Town demonstrates our commitment to innovation.”

BLP President, Sharon Boller, expressed her gratitude: “We appreciated TE Connectivity’s willingness to let us partner on such an innovative sales education solution. It was a tall order to address the sales reps’ needs for an in/out solution that could continually re-engage them without requiring more than a few minutes at a time. This game helps them learn product information and increases their ability to sell – all in just a few minutes per day. We’re thrilled with the recognition!”

BLP also won two Bronze Horizon Interactive awards for the Knowledge Guru platform’s new ‘Drive’ app, a training reinforcement tool for sales reps. Learners complete a short confidence assessment, then receive customized daily mini-games that teach topics such as features and benefits, how to compare competitors and objection handling. Drive adapts to the learner over time to help them master their weakest areas and build on their strengths.

These award-winning solutions build on BLP’s recent success in the Horizon Interactive Awards; BLP has won 11 Horizon Interactive Awards since 2013, including four awards for the Knowledge Guru platform.

“Forgetting what you learned is a huge problem with corporate training programs,” said Sharon. “And if you forget – you might as well not have ever taken training in the first place. Drive is specifically focused on reducing or eliminating that forgetting curve while only requiring 5 minutes/day. Unlike many other reinforcement solutions, it is game-based and adaptive so players don’t get bored or over-burdened. It is also mobile, which is how the majority of learners want to access content. The Horizon Award is a great affirmation that Drive is providing a high-quality experience that will engage learners.”

The Horizon Interactive Awards is an international competition recognizing outstanding achievement among interactive media producers. The competition recognizes and awards the best web sites, videos, online advertising, print media and mobile applications. Each year, the Horizon Interactive Awards receives thousands of entries from all over the world. A panel of industry professionals, from diverse multi-media, graphic design and marketing backgrounds, review the entries to determine the work that is to be recognized. Learn more.

BLP showcases Knowledge Guru, along with award-winning custom solutions like “TE Town,” at the 2017 ATD International Conference. Learn more and register here.

About Bottom-Line Performance

Bottom-Line Performance is an award-winning learning design firm serving a wide range of corporate clients. Since 1995, we’ve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. Areas of focus include product launches, customer training, internal process training, safety & compliance and more.

Bottom-Line Performance is also the creator of Knowledge Guru®, a game-based learning platform linked to the science of learning and remembering. The platform has received five Brandon Hall awards, including a gold distinction for “Best Advance in Gaming or Simulation Technology.”

About TE Connectivity

TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our commitment to innovation enables advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. TE’s unmatched breadth of connectivity and sensor solutions, proven in the harshest of environments, helps build a safer, greener, smarter and more connected world. With 75,000 people – including more than 7,000 engineers – working alongside customers in nearly 150 countries, we help ensure that EVERY CONNECTION COUNTS – www.TE.com.

TE Connectivity, TE and EVERY CONNECTION COUNTS are trademarks.