BLP Named to Inc. 5000 List for 2nd Straight Year


Bottom-Line Performance  (BLP) is ranked #3435 on the 34th annual Inc. 5000, an exclusive ranking of the nation’s fastest growing private companies. It’s BLP’s second straight year on the list, driven by several years of strong revenue growth and a portfolio of clients that has grown from local to global.

“Our internal team and our clients both win as we grow,” says BLP president Sharon Boller. “Our team benefits from the emphasis we can put into developing their skills and capabilities; our clients benefit from the new capabilities we gain.”

BLP qualified for the Inc. 5000 by growing revenue by 95% from 2012 to 2015, up from 71% over the previous three-year measurement period. Because of this rapid growth, BLP has increased in size from 15 employees in 2011 to 35 in 2016 with more new jobs planned.

“I am very grateful to each and every one of our clients and employees for making BLP what it is today,” says BLP co-owner Kirk Boller. “This is our second year in a row on the list, which makes it an even rarer accomplishment. While this level of growth has never been BLP’s only goal, we’ll take it as a sign of our success as a company.”


See how we partner with clients to create shared success. View our testimonials and awards.

BLP Wins 2nd Consecutive LTEN Excellence Award with Ventana Medical Systems


For the second consecutive year, Bottom-Line Performance was named a winner in the LTEN Excellence Awards. This year’s win was in the Innovation category for product launch training created in partnership with Ventana Medical Systems, Inc. (Ventana), a member of the Roche Group. Winners were announced at the 45th LTEN Annual Conference, the largest gathering of life science trainers and educators in the United States.

The winning entry was a gamified product launch curriculum used to commercialize the innovative VENTANA HE 600 system. The training curriculum helped support a successful launch… and it has set a new organizational standard for product launch training at Ventana. Learn more about the curriculum here.

“Our goal as a global marketing team was to deliver to our sales affiliates a truly turnkey, best in class commercial education program that would enable our sales and marketing colleagues to communicate fluently through powerful storytelling the value proposition of our innovative diagnostic system,” said Vince Wong, former Senior International Business Leader at Ventana and current Vice President of Strategy and Communications at Roche Diagnostics. “Thanks to our partnership with Bottom-Line Performance, we were able to realize this vision. This award provides further validation for the innovative commercial training model we pioneered at Ventana.”

“A successful product launch training curriculum represents the hard work and creativity of many BLP team members and the trust and vision of a partner like Ventana,” said Sharon Boller, President of BLP. “We are honored to be the only training vendor to win two consecutive LTEN Excellence awards, both in partnership with our clients in the Roche Group.”

The LTEN Excellence Awards is the premier awards program in the United States recognizing innovation and leadership within the life sciences training and development community. Through the LTEN Excellence Awards competition, practitioners and suppliers enter learning initiatives and training content in various categories for recognition of excellence. Awards were presented in seven categories, including Innovation, Learning Content, Emerging Leader, Partnership and All-Star Teams. Finalists are selected by a diverse group of experienced judges and, from that group of finalists, one winner from each category is awarded.

“LTEN is honored to recognize this year’s stellar crop of Excellence Awards winners for their invaluable contributions to life sciences training and to their individual organizations,” said Dawn Brehm, LTEN executive director. “Each of this year’s record number of nominees were worthy of recognition, and our panel of judges had to make some very tough choices to determine the best and brightest. The addition of the new categories helped us recognize both teamwork and individual contributions to company success and to the life sciences training industry. Congratulations to each nominee, finalist and winner in this year’s awards program.”

The LTEN Excellence Awards was designed and developed in partnership with the LTEN Advisory Council. The judging panel was comprised of twenty-two experienced professionals working in the life sciences education and training field.

About Bottom-Line Performance

Bottom-Line Performance is an award-winning learning design firm serving a wide range of corporate clients. Since 1995, we’ve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. Areas of focus include product launches, customer training, internal process training, safety & compliance and more.

BLP is the only training vendor to win two consecutive LTEN Excellence Awards. The 2015 winner was a customer training curriculum created for Roche Diagnostics.

About LTEN

The Life Sciences Trainers & Educators Network ( is the only 501(c)(3) nonprofit organization dedicated to supporting the professional goals of trainers and educators in the life sciences by providing the clarity, community and career resources needed to excel in leadership and learning. Founded in 1971, LTEN has grown to over 1,700 individual members who work in pharmaceutical, biotech, medical device and diagnostic companies.

BLP’s Kristen Hewett Named to Training Magazine’s 2016 Emerging Training Leaders Watch List


Kristen Hewett, Senior Learning Designer at Bottom-Line Performance, was named to the Watch List for Training Magazine’s 2016 Emerging Training Leaders awards. The program recognizes training professionals who have been in the industry for two to 10 years and have demonstrated exceptional leadership skills, business savvy and training instincts.

All Emerging Training Leader candidates had to be nominated by co-workers or industry peers. Training Editorial Advisory Board members and the editor-in-chief judged the nearly 60 nominations and chose the winners based on the following factors:

  • Years spent in the training industry
  • New job responsibilities
  • Experience leading large learning and development initiatives that resulted in achievement of a corporate and strategic goal.
  • Demonstrates leadership qualities.
  • Has the potential to lead an entire L&D function in the next 10 years.

“As I read through each of those points from top to bottom, it’s clear that Kristen is the perfect candidate for this award” said Kirk Boller, co-owner and CFO of Bottom-Line Performance. “The application really wrote itself based on Kristen’s accomplishments. She is invaluable both as a team leader at BLP and as a resource to our clients.”

Kristen is featured in the May/June 2016 issue of Training magazine and on their website,

Don’t Take it From Me

Kristen is a special part of the BLP team, so we wanted to do more than simply announce this award with a press release. Here is what Kristen’s team members have to say about her:

BLP Wins Two 2015 Horizon Interactive Awards


Bottom-Line Performance (BLP) is the proud recipient of two awards in the 2015 Horizon Interactive Awards competition. The prestigious competition receives thousands of entries each year, and only 65% of all entries receive a Gold, Silver, or Bronze distinction for excellence in interactive media. These award-winning solutions build on BLP’s recent success in the Horizon awards: BLP has now won six Horizon Awards since 2013, including two awards for the Knowledge Guru platform.

The Knowledge Guru mobile reinforcement and gaming app earned a Silver designation in Mobile Apps – Education. The new app allows learners to start playing Knowledge Guru on their smartphone and finish on their laptop. Scores and achievements sync seamlessly between the web app and native app version of Knowledge Guru.

“The Horizon Interactive Awards competition has always been about excellent design” said Sharon Boller, President of Bottom-Line Performance. “Winning this award with our Knowledge Guru app is a great honor and reflects the efforts of our product team to bring the full Knowledge Guru experience to mobile devices.”

BLP also won a Bronze Horizon Interactive award for Password Blaster, an arcade-style game that helps Cummins, Inc. employees learn how to create secure passwords. Players must “blast” the bad passwords while letting the good passwords pass by. It is part of a larger Information Asset Protection curriculum design to help Cummins employees protect sensitive information.

“BLP helped develop resources to address and mitigate global threats facing employees, facilities and information assets. They created a multitude of interactive modules that fit within a one-stop-shop Security Toolkit designed to help our employees access and navigate our security resources and learning portals” said Bryan Langley, Global Security Manager at Cummins, Inc. “Their product has been globally acclaimed and we look forward to continuing our future collaboration with them.”

The Horizon Interactive Awards is a prestigious international competition recognizing outstanding achievement among interactive media producers. The competition recognizes and awards the best web sites, videos, online advertising, print media and mobile applications. Each year, the Horizon Interactive Awards receives thousands of entries from all over the world. A panel of industry professionals, from diverse multi-media, graphic design and marketing backgrounds, review the entries to determine the work that is to be recognized.

BLP showcases Knowledge Guru, along with award-winning custom solutions like “Password Blaster,” at the 2016 ATD International Conference. Learn more and register here.

Bottom-Line Performance Wins Four 2015 Brandon Hall Excellence Awards


Bottom-Line Performance partnered with clients to win four 2015 Brandon Hall Excellence awards. BLP received recognition for its unique approaches to learning, use of games and its ability to design blended learning curriculums with many different types of solutions that drive learner success.

BLP and Roche Diagnostics partnered to win two awards: Bronze in Best Use of Blended Learning and Silver in Best Unique or Innovative Learning Program. In both categories, the winning project was the cobas® ReImagine Customer Training program. This curriculum was also the recipient of a 2015 LTEN Excellence Award and is currently a finalist in the CLO Learning in Practice Awards.


Blended learning was a common theme in BLP’s winning entries: BLP partnered with Dow AgroSciences to win Bronze Best Use of Blended Learning for the Enlist™ Product Launch Curriculum.


The Knowledge Guru game-based learning platform also earned another distinction: BLP and Ally Financial partnered to win Bronze in Best Use of Games and Simulations for Learning. Knowledge Guru was the recipient of three Brandon Hall awards in 2014, including two “Gold” distinctions.


“It’s been a banner year for us, both with the creative work our teams are doing and the success our clients are having with the solutions we provide,” says BLP CEO Kirk Boller. “It’s outstanding to receive this type of industry recognition for the work we do. We treat every client relationship like a partnership, and I think these awards reflect that.”

The entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group Sr. Analysts and Executive Leadership based upon the following criteria: fit the need, design of the program, functionality, innovation, and overall measurable benefits.

Bottom-Line Performance Ranked #4049 on 2015 Inc. 5000 List


Bottom-Line Performance  (BLP) is ranked #4049 on the 34th annual Inc. 5000, an exclusive ranking of the nation’s fastest growing private companies. BLP joins the Inc. 5000 for the first time thanks to three years of rapid revenue growth and an expanding client portfolio.

“Being listed on the Inc. 5000 is truly a group effort,” says BLP CEO Kirk Boller. “Inclusion on this list represents the great relationships we have built with our clients, and that is all because the great work our people are doing every day.”

BLP qualified for the Inc. 5000 by growing revenue by 71% from 2011 to 2014. The company grew from 15 to 29 employees during this time, with even more jobs added in 2015.

“Making it to the Inc. 5000 represents the efforts of our entire team as well execution of a strong strategic vision,” says BLP President Sharon Boller. “We are proud of our growth and look forward to our continued evolution as a company.”

BLP is also a member of the Indianapolis Business Journal’s 2015 “Fast 25” list of fastest growing private companies in the Indianapolis area.


About BLP

Bottom-Line Performance is an award-winning learning design firm serving a wide range of corporate clients. Since 1995, we’ve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. We don’t train people. We create solutions that engage people and motivate them to learn. And when people want to learn, they gain knowledge that lasts. BLP is a certified woman-owned business.

Inc. 5000 Methodology

The 2015 Inc. 5000 is ranked according to percentage revenue growth when comparing 2011 to 2014. To qualify, companies must have been founded and generating revenue by March 31, 2011. They had to be U.S.-based, privately held, for profit, and independent – not subsidiaries or divisions of other companies – as of December 31, 2014. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2011 is $100,000; the minimum for 2014 is $2 million.

Bottom-Line Performance Ranked by IBJ on 25 Fastest Growing Private Companies List


Bottom-Line Performance, Inc. (BLP) was named to the Indianapolis Business Journal’s 2015 “Fast 25” list. Fast 25 is the IBJ’s annual ranking of the fastest growing private companies in the Indianapolis area.

According Kirk and Sharon Boller, a combination of forward-thinking clients, a talented and dedicated team, and the launch of an award-winning product have made BLP’s growth possible.

“Seeing BLP on this list is a reminder of just how many people have contributed to our success over the past two decades,” said Kirk Boller, BLP CEO. “Our outstanding client partners have let us into their worlds to develop great learning solutions… and we have had the highest level and best people on the BLP team to create those solutions.”

Since 1995, BLP has partnered with clients to create custom learning supports that support product launches, customer education, and internal learning needs. After years of steady growth, BLP’s growth began to accelerate with the launch of the Knowledge Guru® game-based learning platform in 2012.

“Adding Knowledge Guru to our offerings has enabled us to bundle a cost-effective game-based learning solution into our custom curriculums while also introducing us to new clients who needed a standalone gaming platform,” said Sharon Boller, President and Chief Product Officer. “This has hugely impacted our growth.”

The Indianapolis Business Journal created the Fast 25 list by ranking Indianapolis companies based on their revenue growth over a three-year period. BLP experienced 72% percent revenue growth from 2012 to 2014.

Learn more about this year’s “Fast 25” companies here.

BLP Launches “BLPCares” With a Summer of Giving Back 


Allow me to introduce myself; I’m Madeline Burgher, a double major in Fine Art and Marketing from Anderson University with an exciting role this summer as the marketing intern at Bottom-Line Performance. I am passionate about creativity, innovation, building friendships, and giving back to the community.

One of the things that attracted me to this company was its philosophy:

  • Provide services that match client needs and client expectations.
  • Operate with integrity and treat everyone with dignity and respect.
  • Recognize our families as the reason we do what we do.
  • Give back to our local and global community.

As part of my role this summer, I get to play a big part in realizing that fourth pillar: giving back to the community. This summer, BLP is implementing a new program called #BLPCares. We, as a community at BLP, are dedicated to giving back, fostering wellness in others and ourselves, and teaching young people to pursue what they are passionate in.

Meet our Charitable Partner: Dayspring Center

Dayspring Center has been BLP’s primary giving back partner for several years, and for good reason. Dayspring gives emergency shelter, resources, and a community to children and families in need throughout central Indiana. Dayspring has its doors open to those who find themselves homeless due to financial problems, unexpected health issues, and other unforeseen crises.

“I love the people who work at DaySpring, so committed and dedicated to what they do. Parents don’t make judgments; they want the best for their children just like I did. I have consistently been blown away with the intellect of the kids and the intelligence.”

– Sharon Boller, President – Bottom- Line Performance

Here are some of the #BLPCares events we have planned to support Dayspring:

Charity Mini-Golf Outing

Bottom-Line Performance is the title sponsor for the Dayspring Center’s annual mini-golf outing…and the June 20th event will be a fun time for employees and the community alike. The event features some “wacky” golfing, team competitions, and raffles. Indiana Pacer Rodney Stuckey will even be in attendance. The mini-golf outing serves as the kickoff event for the #BLPCares program, as well as Dayspring Center’s big annual fundraiser.


Dayspring Game Design Day

One of our company’s passions is the power of games for learning… and many of our BLPers are passionate about helping young people prepare for our future. For the second straight summer, we will host a “Game Design Day” for homeless children participating in Dayspring Center’s “Camp Discovery.” This event encourages kids to think about games more critically… and get exposure to possible careers they might be interested in when they are older. On top of playing outside and inside games, the young people from Dayspring will participate in building their own personal game from the ground up with the help of our BLP team.

Here are some photos from last year’s event:


Dayspring Renovation Project

To wrap up the summer, BLP will travel to the Dayspring Center to complete a much-needed renovation project at the shelter. In the past, we have painted rooms, rebuilt a playground, and even painted a mural at Dayspring.


Wellness Events

Giving back is about what we give to others, but we also realize that #BLPCares has to start with self-care and self-love. BLP has a 90% participation rate in its wellness program… and the company makes donations to Dayspring when employees complete their challenges.

Two wellness events are planned for the summer as part of #BLPCares. The first challenge has six optional sections ranging from, ‘No Fast Food’ and ’30 servings of fruits + veggies’, to drinking ’64 oz. of water’. Participants can complete 1 to 6 tasks each week. The goal is to complete at least one each week.

We also recently planted garden outside of our BLP offices. We worked as a group to plant many new plants from seeds and bulbs. It was a wonderful time for the team to step away from the computer screens and enjoy the outdoors. Throughout the summer, we will water the plants and watch them as they grow.


Join Us on Our Journey

I’ll be documenting all of the #BLPCares events to Facebook, Twitter, and our blog. At the end of my internship, I’ll share a blog that documents the work that I have done, for DaySpring with pictures, video, and quotes.

Bottom-Line Performance, Roche Diagnostics Receive LTEN “Partnership” Award


Bottom-Line Performance, Inc. (BLP) and Roche Diagnostics received the LTEN “Partnership Award” in the first annual LTEN Excellence Awards competition. The LTEN awards honor best-in-class learning and development initiatives within the life sciences, and winners were recognized on-stage at the 44th LTEN Annual Conference.

The winning submission, cobas® reIMAGINE customer training, is an innovative blended learning curriculum that is driving significant business results for Roche.

“This award reaffirms early customer feedback regarding the reIMAGINE of our customer training,” said Rob Terrell, Director of Commercial Education at Roche Diagnostics. “We have narrowed our learning objectives of the systems to reflect what a customer must be able to accomplish on a daily basis in their labs. For more advanced training, we have developed tools to give customers the ability to feel confident in addressing other needs along the way.”

The “Partnership” award category was especially appropriate, as BLP and Roche have partnered since 2005 to create solutions that support customer training, product launches, safety & compliance, and more.

“We are really proud and honored to win this award for our partnership with Roche because it is such a critical training initiative. It helps the lab employees at five different levels do their job confidently and competently,” said Leanne Batchelder, VP of Client Relations. “It’s translated into on-the job results and success for Roche… and when Roche has success, we have success. That’s what makes a good partnership.”

All learning solutions in the blended learning curriculum were designed to be modular and scalable. Tools such as a smartphone reinforcement app and iPad app for trainers were first developed for the cobas® 8000, then repurposed for the cobas® 6000, 4800 and other systems at a significant cost savings. Learn more about the winning submission here.

The LTEN Excellence Awards were designed and developed in partnership with the LTEN Advisory Council. The judging panel was comprised of experienced professionals working in the life sciences education and training field. For complete details on the awards, the judging panel and process and the awards, please visit

About Bottom-Line Performance

Bottom-Line Performance is an award-winning learning design firm serving a wide range of corporate clients. Since 1995, we’ve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. Areas of focus include product launches, customer training, internal process training, safety & compliance and more.

BLP is an LTEN “Gold” Preferred Industry Partner.

How Cisco Uses Knowledge Guru to Teach Product and Technical Knowledge (Interview)

This interview was originally posted on the Knowledge Guru website. We’re posting it here to highlight the collaboration between Cisco and Bottom-Line Performance using the Knowledge Guru tool. We pride ourselves on being more than a pair of hands; we’re a partner.

I interviewed Paula Rossini, Global Program Manager at Cisco, to learn more about how Cisco uses Knowledge Guru games to teach its sales associates. Cisco’s sales associate training program (CSAP) has won multiple Brandon Hall awards for its innovative approaches, including a 2014 “Gold” award won in partnership with BLP.

Can you describe your role at Cisco? 

I’m a Global Program Manager. I focus mostly on content development and delivery of different programs within our worldwide sales and partner enablement organization. I focus mostly on new hires and early-in-career employees.

The Cisco Sales Associate Training Program (CSAP) is our keystone program along with the Partner Sales Academy (PSA). We also have a new hire acceleration program (SNAP) and a new internship program for university students.

What learners do you use Knowledge Guru games with?

We first introduced Sales Guru (the name we gave our Knowledge Guru games) games for sales associates and engineers in the CSAP program. It’s used as a reinforcement tool.

We now have Sales Guru games for the SNAP new hire acceleration program. While the games are a reinforcement tool in the CSAP program, for SNAP we use it as an assessment tool. You’d think it was daunting to use it as an assessment tool… but SNAP associates already have experience selling, so it’s a more mature audience. They can play the game as often as they want until they pass.

How are the games part of a learning solution? What other pieces are involved in the training?

In CSAP, the associate goes through synchronous classroom training. This training is taught by a virtual facilitator. The facilitator uses Cisco Telepresence to give the virtual instructor-led training. For example, associates take Data Center as a six-day module. Every day they have 3.5 hours of training, and at the end of Day one the facilitator tells them to play the Sales Guru game in preparation for the next day. There is a schedule posted on the LMS where associates can see exactly when they need to play each game.

During each module, associates play part of the game at the end of day one, three and five. There is a frequency by which they are expected to play the game before they do the next one… which is part of how we use the repetition. 

At the end of every technical module, we have “technical office hours” where the trainer goes through the entire module in summary format. The Sales Guru prepares associates for the assessment they take at the end of the module.

SNAP is an asynchronous virtual program. People go through a series of eLearning modules. For most of the technical eLearning modules, they have a Sales Guru game attached to each of them as a final assessment.

Was there a challenge you hoped to address by implementing Knowledge Guru games into the curriculum? 

There are lots of highly technical concepts in the solutions we offer that are difficult to assimilate. Associates struggled a lot to understand these concepts. We felt that, through Knowledge Guru’s use of spaced repetition, we could teach the associates and engineers better.

We first launched the game with our toughest topic of all: “Data center.” Little by little, we rolled it out to other technologies. Knowledge Guru is a reinforcement tool for all of the technologies in the program.

What do you want the learners to know or do after playing?  

We want them to be able to assimilate the technical content they learned in the module and pass their technical exam.

You mentioned to me that many of your learners are virtual. How have you worked to engage and connect learners with technology throughout the program, and how does Knowledge Guru fit into that effort?

We use Cisco TelePresence and Cisco WebEx to virtually facilitate the CSAP training. The Knowledge Guru games are launched from the LMS along with the rest of the program materials. We teach the learners virtually so that multiple locations throughout Europe can all be taught by the same facilitator.

What did you do to encourage adoption with players?

The success of the game really depends on the involvement of the facilitator who leads the session and the “producer”. The facilitator teaches the learners while the producer makes sure they are paying attention and completing pre and post work. The producer supports the facilitator on WebEx. The producer encourages learners to play the Sales Guru games throughout the module.

The really good producers have some best practices like leaving the leaderboard up, showing the associates who’s winning, and encouraging gameplay.

How did players access the games? 

Players launch the games from the LMS. During the pre-work, they see what day they need to launch the game.

How did Cisco communicate about the games to learners? 

All communication happens through the LMS. Associates can see all materials available in a single location. Both the facilitator and the producer encourage gameplay during the session. The games are also integrated into the slide deck of the facilitator… and the producer reminds them, too. Sometimes, the facilitators reward learners with some candy or some other small “prize.”

What results have you produced from the program with the help of Knowledge Guru? 

We received very positive learner feedback from the Data Center game, so we expanded into other modules. After this expansion, we surveyed associates and found that they rated the game 4.93 out of 5 in terms of its value as a learning experience. They rated the repetition in the game a 4.93 out of 5 and said it was highly effective in helping them retain the content.

We receive continuous anecdotal feedback that associates really enjoy the game and that it helps them to understand the content better. They say that it really does help them to pass the exam. While not a direct correlation, we do have a 98% pass rate on the technical exam.

What have been the keys to successful implementation for you?  

Collaborating with Bottom-Line Performance was very important. We had an honest partnership where Sharon (Boller) would tell us up front if she had concerns with how we planned to use the game. That honest collaboration led to success for us.

Project management was also important. As soon as we had the green light to proceed, BLP guided us through the process of creating our games. The BLP team helped us hit milestones every step of the way, and it made a really big difference. Now, we are at the point where the games have really become a part of our process, and it’s much easier to create and modify games.

The Brandon Hall “gold” award that Cisco won for its use of Knowledge Guru was the second in just a few years for the CSAP program. What do you think sets the program apart?

I like to say that, at Cisco, “we drink our own champagne.” Cutting edge technology is really important for us. When we have made mistakes along the way, we have taken those and turned them into lessons learned. We reflect on how we’ve done and take feedback very seriously.  Associates and stakeholders in general provide feedback and we take that feedback, change, and go with what makes sense. We continuously evolve, and that is a big part of why we are doing really well. 

In short, our keys to success are feedback, technology, not being afraid of change, and learning from mistakes.

What advice would you give to others on creating their first Knowledge Guru game, or bringing a serious game into their organization for the first time?

Start with the end in mind. Understand or identify what they want to accomplish. Based on those learning objectives, you can find out the best way to implement the game.

It’s also important to look around and do your due diligence for looking for the right learning partner. It doesn’t need to be a big one. Pick one that fits your needs the best and with whom you can have an honest conversation where the learning partner genuinely wants you to succeed. Don’t just pick biggest partner out there because they are big and reviews are good. Go with one that will meet your requirements.