Agenda Overview
7:45am-8:30am – Registration Open; Breakfast/Networking/Demo Stations Open
8:30am-8:45am – Welcome Remarks
8:45am-9:45am – Keynote Address Featuring Dr. Karl Kapp
9:45am-10:00am – Morning Break
10:00am-11:00am – Breakout Sessions
11:00am-11:30am – Case Study Presented by BLP Client
11:30am-1:00pm – Lunch/Demo Stations Open
1:00pm-1:45pm – Interactive Session
1:45pm-2:00pm – Afternoon Break
2:00pm-3:00pm – Breakout Sessions
3:00pm-3:30pm – Afternoon Break/Demo Stations Open
3:30pm-4:30pm – Keynote Address Featuring Melissa Daimler
4:30pm-5:30pm – Happy Hour/Demo Stations Open


Keynote #1: Tracking Learning Trends: Understanding the Convergence of Learning, Technology and Business

>> Dr. Karl Kapp | 8:45 – 9:45 am

The futurist Daniel Burros talks about “predicting the predictable future.” The future is predictable if we know where to look and how to connect the dots spread out all around us. We learning and development professionals need to recognize and discriminate among trends, fads, and fundamental truths about learning, business, and technology. This presentation discusses three methods for recognizing real learning trends and for capitalizing on the latest technology without chasing shiny objects. We’ll look at hype-cycles, technology adoption curves and examine what it means to your job, your career and the future of your organization. Join us for some thought-provoking insights, ideas, and initiatives you can undertake to see into the future of learning and development.

Dr. Karl Kapp

Professor of Instructional Technology, Bloomsburg University

Keynote #2: The Now of Work: How Individuals & Organizations Learn Together

>> Melissa Daimler | 3:30 – 4:30 pm

As an executive leading organizational and leadership development at iconic, high growth companies, Melissa identified ways to design and build learning cultures that were created both top-down and bottom-up. Moving beyond abstract discussions of “the future of work,” Melissa will share the real, ready-to-implement practices she’s learned along the way to bridge individual and organizational development. Learning organizations do not happen by chance. They are intentionally designed and built through strategic leadership, clear behaviors, and integrated processes. Melissa will share statistics and stories, challenges and opportunities, strategies and tactics that encourage learning, develop leaders, and grow your business.

Melissa Daimler

Founder, Daimler Partners

Track A - Designing an Effective Leadership Program

>> Gayle Beebe & Leanne Batchelder | 10:00 – 11:00 am

Is your company building the robust pipeline of both technical and people leaders you need to support your future business goals? Do your existing leadership training efforts fully meet the unique needs of your company and your people?  

In this session, we use a case study approach to explore the key components of an impactful leadership program. We’ll walk through how BLP and Salesforce partnered to establish a holistic Women’s Leadership Program, from analysis through program execution. Whether you’re looking to build a leadership program from the ground up or reimagine your existing program, this session is for you. 

You’ll leave this session with: 

  • Key questions to ask to start designing a leadership program. 
  • A sample framework for organizing a leadership program. 
  • Best practices for leadership program implementation. 

Gayle Beebe

Director of Learning, Salesforce

Leanne Batchelder

VP of Client Relations, BLP

Track A - Preventing and Navigating Project Surprises

>> Jennifer Bertram | 2:00 - 3:00 pm

When creating curriculums, courses, podcasts, apps, and other learning solutions, the goal should be no surprises during development – at least the negative ones. It’s easier said than done as each project brings its own needs, risks, assumptions, and challenges – but not impossible! In this session, we’ll practice using tools to create shared understanding, avoid negative surprises, encourage creativity, and deal with issues that will inevitably come. We’ll share how to involve the whole team in this work so that everyone’s voice is heard and represented.

If you’ve ever been surprised by how a project you’re working on went off the rails, was frustrated that no one seemed to have a plan to deal with risks that seemed so obvious to you, or realized after the project was over what would have made a solution even better for learners, this session is for you!

You’ll leave this session with:

  • Best practices for helping all team members (including your key stakeholders) show up in ways that reduce project risk.
  • Practical tools to avoid assumptions and create shared clarity.
  • Techniques for managing the unexpected (which inevitably will occur).

Jennifer Bertram

VP of Client Services, BLP

Track B - The Mobile Mindset: Creating Mobile Learning With (and Without) Top Authoring Tools

>> Kendell Lett & Jake Huhn | 10:00 – 11:00 am

Many stakeholders want to allow learners to access courses on their phones, and LMSs tout their ability to do that. However, it’s not as simple as clicking “publish.” When creating or modifying eLearning courses for the phone, there are pitfalls you must avoid to ensure an optimal learner experience. 

In this session, we will share case studies and best practices and offer helpful guidelines for getting buy-in, developing, and publishing mobile-first eLearning courses using top authoring tools. You’ll learn best practices for mobile UI and UX design, how to design based on your goals, and communication tips for your stakeholders to ensure everyone knows the possibilities and limitations. 

You’ll leave this session with: 

  • Recommended approaches for stakeholder communication and how to clarify their goals for how learners access the course. 
  • Ideas for how to approach the instructional and visual design processes to ensure the best outcome for both the phone and desktop. 
  • Best practices for creating a learner-centric mobile UI and UX. 
  • Guidelines to evaluate whether your eLearning authoring tool will do what you want it to on the phone. 

Kendell Lett

Account Manager, BLP

Jake Huhn

Multimedia Developer, BLP

Track B - 360 Degrees of Separation: A New Angle on VR for Learning

>> Nick Shelton | 2:00 - 3:00 pm

This session demonstrates the power of 360-degree video and how it can be paired with new low-cost VR headsets to provide new possibilities for training. It also illustrates how the same 360-degree video can be leveraged in e-learning, as a standalone mobile experience, and in VR. You’ll walk away with an awareness of how to combine 360-degree video with VR and how new, all-in-one VR headsets open up new possibilities for learning professionals.  

You’ll leave this session with: 

  • Ways to incorporate 360-degree and VR into training initiatives. 
  • Ideas for executing virtual facilitation using Social VR and 360-degree video. 
  • Suggested tools for 360-degree video, VR headsets, and apps to introduce VR to your organization. 

Nick Shelton

Learning Interaction Design Manager, BLP

Case Study: Using Learner Needs as a Guide to Create a Custom Mobile App

>> Ed Baker & Beth Boller | 11:00 - 11:30 am

How do you introduce critical information quickly to a dispersed, on-the-go target audience? What if that audience is highly educated, and their time is extremely limited? In situations like these, taking a close look at your target audience’s daily workflow, preferences, and needs is essential.

This session explores how Roche Molecular Systems is engaging physicians on the critical topic of HPV testing through a customized mobile app. We’ll look at how minding the sweet spot among the needs of the business, the needs of the physicians, and environmental constraints led to an optimal solution. We’ll share how we engaged with physicians to determine the optimal solution and demonstrate how the app meets them where they are with podcasts, videos, infographics, and interviews with key opinion leaders.

You’ll walk away with:

  • Tips for uncovering learners’ needs and using those needs to create the optimal learning solution.
  • Ideas for how to deliver just-in-time learning resources in a mobile format.
  • Lessons from implementing a just-in-time learning strategy.

Ed Baker

Senior Director of Scientific Affairs, Roche Molecular Diagnostics

Beth Boller

Project Manager, BLP

Hands-On Lab: Involving Target Learners in Solution Development

>> Alicia Ostermeier | 1:00 - 1:45 pm

You’ve created your strategy, mapped out a learning journey, and are ready to roll up your sleeves and create learning solutions that meet your identified goals.It’s critical at this point to keep your eye on the user experience – and the best way to do that is with some hands-on UX research! 

In this interactive session, you’ll practice several tried and tested techniques for building an optimal LX, or learner experience. You’ll step into the role of a learner and use a variety of methods – including content sorting, user personas and more – to evaluate the effectiveness of a sample learning solution. You’ll leave with practical and applicable techniques you can use back on the job to evaluate your own solutions. 

Alicia Ostermeier

Director of Human Resources, BLP


Keynote Speaker: Dr. Karl Kapp

Karl M. Kapp, Ed.D., is a scholar, writer, and expert on the convergence of learning, technology and business with a focus on game-thinking, games and gamification for learning. He is a professor of Instructional Technology at Bloomsburg University in Bloomsburg, PA. where he teaches several graduate courses and serves as the Director of Bloomsburg’s Institute for Interactive Technologies. The institute works with businesses, non-profits and other organizations to create interactive and meaningful instruction. Karl is an award-winning professor and author or co-author of eight books including “The Gamification of Learning and Instruction” and “Play to Learn” which he co-authored with Sharon Boller. Karl is a senior researcher on a grant sponsored by the National Institutes of Health (NIH) and has served as Co-Principle Investigator on two National Science Foundation (NSF) grants related to games and simulations.

Karl is founder of the consulting and game development firm, The Wisdom Learning Group, LLC, where he consults internationally with Fortune 500 companies, government entities, and not-for-profits. He has been a TEDx speaker, provided international keynotes and authored eight LinkedIn Learning Courses. In 2017, he was named one of LinkedIn’s Top Voices in Education. In 2018, he received the prestigious Guild Master Award from the eLearning Guild and was included on the Corporate eLearning Movers And Shakers List. Follow Karl on twitter @kkapp.

Keynote Speaker: Melissa Daimler

Melissa Daimler has been an executive at high-growth companies for over twenty years. She now works as an executive coach, advisor, and facilitator. Her primary focus is helping leaders operationalize culture. For any organization and team to scale effectively, she works to get the organizational systems, processes, and practices right. She believes that we can impact individual development more effectively if we also focus on organizational development. They work together as a system. They are leverage points for each other.

Prior to starting Daimler Partners, Melissa was an executive who experienced multiple leadership viewpoints throughout her career. She led HR for a fast-growing venture-funded startup. She created and built Learning & Organizational Development functions for Adobe, Twitter and WeWork. She built a coaching company while also the first employee of Coach University, one of the first leaders in the coaching field. Her experience as an executive includes coaching executives, helping teams work more effectively, and building scale-proof organizational processes.

Throughout her career, Melissa designed, built and implemented global initiatives that bridged innovative strategy with practical execution. She is highly valued for asking the questions that nobody wants to ask and solving the problems nobody wants to address. She believes that work is the best place for us to transform ourselves. She helps leaders clarify what they are learning and integrating that into becoming better leaders, at work and in the world.

She is an enthusiastic contributor to the body of work exploring the integration of organizational and individual learning. She is a speaker, panelist, and contributor to broad industry publishers including Harvard Business Review (HBR), Huffington Post, Chief Learning Officer, and Chief Talent Development Officer magazines. Her recent article on operationalizing culture in HBR was one of the most popular articles of 2018, viewed by over 200,000 people globally. She has served as a board member for the Association of Talent Development (“ATD”) and currently sits on the Advisory Board for the University of San Francisco, Master’s Program for Organization Development. One of the first coaches certified by the International Coach Federation (“ICF”), Melissa graduated from the Pepperdine University Graziadio Business School with an M.S. in Organizational Development.

Melissa can regularly be found in San Francisco hiking somewhere near the ocean or walking the streets of NYC looking for the latest graffiti art with her husband.

Gayle Beebe

Gayle Beebe has been in the learning and development community for more than 20 years, and currently serves as Director of Learning in Leadership Development at Salesforce. The journey to corporate learning was not a traditional one, having received her undergraduate degree in Music Education, and then spending 12 years as a middle/high school band director. While completing her Master's degree in Instructional Design, Gayle relocated with her family to the Indianapolis area which provided the opportunity to move into corporate learning. In her current role, Gayle focuses on leadership development at all levels in the Technology & Products organization of Salesforce, including executive leadership workshops, women's leadership, and new manager development.

Beth Boller

Beth Boller is a Project Manager at Bottom-Line Performance, where she manages projects ranging in size from single course development to product launches and apps. Prior to this, she was a Learning Technologist where she worked as a developer on the same types of projects she now manages. Beth is a Project Management Institute Agile Certified Practitioner and holds a BS degree from Purdue University, where she graduated magna cum laude.

Nick Shelton

Nick Shelton is the Learning Interaction Design Manager at Bottom-Line Performance. Nick brings over 10 years of software and training development experience to his role, in which he oversees technology and multimedia initiatives of the services business which includes nearly 20 course authors, programmers, multimedia developers, and graphic designers. He also leads research and development projects around the implementation of new technology and serves as a technology lead and technical project manager for Bottom-Line Performance’s client base. When Nick is not leading multimedia and technology initiatives, he uses his software development background to innovate on commonly used industry tools, create new tools and apps for Bottom-Line Performance and its clients and produces well-regarded instructional training videos for the Articulate Storyline and web development communities.

Jennifer Bertram

Jennifer Bertram is vice president of client services at Bottom-Line Performance, where she oversees all client project work and cross-functional project teams. She’s an award-winning instructional designer who is passionate about helping her clients meet real business needs through engaging, practical learning solutions. Jennifer has transformed BLP’s processes over the years to ensure that they are agile enough to meet the needs of clients and complex learning solutions. She has a master’s degree in adult education.

Jake Huhn

Jake Huhn is a Multimedia Developer at Bottom-Line Performance, where he designs and programs eLearning courses, apps, ILT materials, and websites. Prior to this, he was a Senior Marketing Technologist where he built the BLP website, managed the design and technology for the marketing department, and assisted with company IT needs. He has spoken at ATD ICE and ATD TechKnowledge about mobile learning design. He is also the author of “The Mobile Mindset” eBook which details the relationship between mobile design and broader learning design. Jake holds a BA degree from Xavier University, where he graduated cum laude.

Leanne Batchelder

Leanne joined BLP in 2003 and was the first official employee hired. Leanne has held numerous roles in the company, adapting to BLP’s growth needs over the last 15 years. She currently serves as the Vice President of Client Relations for BLP, and is an officer of the company, partnering with others on the Senior Leadership team to make BLP the success it is today.

Leanne has over 25 years of instructional design and development experience. She is a highly skilled writer, project manager, account manager, and instructional designer as well as an outstanding facilitator. She has spoken at the local and international level for eLearning Guild, ATD, Training Magazine, LTEN, Q1, and several BLP clients’ global sales and marketing conferences. Leanne has served on the board of directors for the Central Indiana chapter of ATD in the roles of Vice President and President.

Ed Baker

Dr. Baker trained received his medical training at Loma Linda University. After completing his specialty training in Obstetrics and Gynecology, he practiced in the San Francisco bay area as a community physician for nearly 10 years.

In 2002 he became interested in drug development and took a position with Organon Pharmaceuticals, a company focused on Women’s health, where he ultimately became the head of the Global Medical Affairs team for women’s health. He has been involved in the development and registration of dozens of products for women’s health and often lectures and writes on a variety of topics related to women’s health. Prior to his current position, he was head of Medical Affairs at Actelion Pharmaceuticals, a company that focused its efforts on rare diseases.

He was attracted to his current position at Roche Molecular diagnostics because it presents a great opportunity to help shift a longstanding paradigm in cervical cancer screening. In addition to his work with Roche's cervical cancer prevention portfolio, he is also responsible for developmental projects in genetics and oncology and has a keen interest in the area of companion diagnostics.

Dr. Baker maintains his OB/GYN board certification and holds an appointment as Associate Professor of Medicine in the OB/GYN department at UC Davis.

Alicia Ostermeier

Alicia Ostermeier is Director of Human Resources at Bottom-Line Performance, an Indiana-based learning-solutions firm. Over her 10 years with the company, she’s helped privately held and Fortune 500 corporate clients identify performance challenges and achieve business goals like reducing costs, improving safety standards, and implementing new processes. Alicia implemented BLP’s first new employee onboarding program and established a career development cohort system that led to promotions for 25% of its employees in its first year. She holds a master's degree in Instructional Systems Technology from Indiana University, and a Professional in Human Resources® certification from the HR Certification Institute.

Kendell Lett

Kendell Lett is an account manager at Bottom-Line Performance, where she serves as the link between clients and BLP’s cross-functional teams to ensure a consistent experience. She partners with clients to discover pain points and discuss how partnership with BLP can add strategic value to their organization. Kendell has served in various roles from multimedia developer to project manager over her 12-year career with BLP. She has a bachelors degree from DePauw University and recently completed her MBA in organizational leadership.


Mobile Learning Excellence

See how custom web and native apps and even courses created in top authoring tools can be used to support on-the-go learners at the moment of need.

Learning Games

See examples of digital and tabletop learning games and learn how they can enhance a curriculum of solutions. Plus, learn how the Knowledge Guru® platform of apps can be used to introduce and reinforce critical knowledge.

VR and 360 Video

See how the Oculus Go virtual reality experience can engage and immerse your learners in a whole new way.

Chatbots for Learning

See how chatbot technology, both text and voice, can be used to coach, quiz, and support your learners.

eXLearn 2019 was a huge success! Thank you to our speakers, volunteers, and attendees for helping to create such a special event!