Pre-Conference Design Thinking Workshop

Wednesday, September 4 | Indianapolis, IN

eXLearn 2019 has concluded and registration is now closed. Thank you to everyone who participated in this year’s special event!

Take Your eXLearn Experience Further

Are you ready to design high-impact experiences for your learners? Are you tired of just creating content and hoping for the best? If so, our full-day design thinking workshop is for you. In one day of hands-on learning, you will improve your ability to find the sweet spot between business needs and learner needs and create learning journeys that make a difference for your learners and your business.

The workshop will be held on Wednesday, September 4th, the day before the main eXLearn conference. Space is limited. Register today.


From UX to LX: Use Design Thinking to Create Learning Solutions that Work 

>> Wednesday, September 4th | 9:00 am - 4:00 pm

We live in a high-tech world where the user experience dictates choices in everything we do: what we buy, read, watch, and attend to. If we like the “user journey” we’re on, we stay on it. If we don’t, we opt out. Learning is no different. It’s an experience, whether we plan it that way or not.  

This workshop offers a hands-on experience in using design thinking philosophy and tools to create intentional learning experiences that get bottom-line results. It helps those responsible for designing experiences to design ones that lead to operational results. It helps executive leaders understand the key characteristics of a learning design process and outputs that deliver measurable results versus ones that do not.   

You’ll walk away with an ability to: 

  • Explain what “design thinking” is and how it can help you design and implement more effective learning solutions. 
  • Use a variety of design thinking processes and tools to help find the sweet spot between human needs, business viability, and technical feasibility. 
  • Plan out a learning journey that considers the six steps required to take any learner from noticing a need to learn to consistent performance of skills or application of knowledge to their jobs.  
  • Consider implementation strategies that ensure uptake and lead to operational results 


9:00am-9:30am – Introductions + welcome
9:30am-10:15am – Introduction to design thinking
10:15am-10:30am – Morning break
10:30am-11:00am – Defining the right problem to set up the project for success
11:00am-11:45am – Creating empathy maps and deciding how many/which personas to include
11:45am-12:30pm – Lunch
12:30pm-1:00pm – Building learner personas
1:00pm-2:00pm – Building an experience map
2:00pm-2:15pm – Afternoon break
2:15pm-2:30pm – Identifying constraints
2:30pm-3:30pm – Ideation techniques and the purpose of prototyping
3:30pm-4:00pm – Creating a plan for implementation


Sharon Boller

Sharon Boller is CEO and president of Bottom-Line Performance (BLP), a learning solutions firm she founded in 1995. She and her partner/co-owner Kirk Boller have grown BLP from a single-woman sole proprietorship to a $4M+ company with a highly-skilled team of diverse capabilities. Under the direction of Sharon and Kirk, BLP produces communication, education, and training solutions that support organizations in achieving operational results. Sharon is a frequent speaker at industry conferences on topics such as performance-focused learning design, UX, technology and trends, learning game design, and design thinking. She is the author of two books published by ATD Press: "Teamwork Training" was published in 1995. “Play to Learn: Everything You Need to Know About Designing Effective Learning Games” was published in 2017 with co-author Karl Kapp. Her newest book, which tackles the topic of design thinking as part of learning design, will be out in Q1 2020. She is co-authoring this book with Laura Fletcher, BLP's Manager of Instructional Design.

Sharon earned an MS in Instructional Systems Technology from Indiana University as well as numerous certificates from Coursera on topics such as rapid prototyping, AI in business, and Business Strategy.

Laura Fletcher

Laura Fletcher is the Instructional Design Manager at Bottom-Line Performance, where she designs learning solutions and leads a team of talented instructional designers. Laura is passionate about training and development, and stays current on industry trends and best practices to design award-winning courses, curricula, and product launches for global clients. She is co-authoring a book on Design Thinking with Sharon Boller, to be released in Spring 2020. Laura has a M.Ed. in Human Resource Development from the University of Illinois.

eXLearn 2019 was a huge success! Thank you to our speakers, volunteers, and attendees for helping to create such a special event!